HUAWEI launches the first real time Happiness Meter in Service Centres across the UAE
Dubai, United Arab Emirates – 4 July 2017: In line with the Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum vision for the UAE, HUAWEI is proud to announce the cooperation with Dubai Smart Government to implement the Happiness Meter in their exclusive service centres in Dubai and Abu Dhabi.
HUAWEI will be the first brand to measure customer happiness in real time and interact immediately to solve any problems. The meter will be connected to HUAWEI’s HiCare Application which also allows customers to connect with the HUAWEI after-sales services through their device and get quick responses to any issues they may be having. The UAE service team will be the first team globally to measure happiness of the customers in real time.
HE Wesam Lootah, CEO of Smart Dubai Government said: “Dubai has succeeded in instilling the pursuit of happiness as an organisational culture, and today many international companies not only call the UAE home, but have adopted our leadership’s vision of putting people satisfaction and happiness first. This initiative by HUAWEI’s goes hand-in-hand with the Smart Dubai Office led Happiness Index. This step highlights the fact that the future collective happiness of Dubai society will stem from an integrated process, led by government initiatives, but with the contribution of all communities, and through the adoption of policies and practices that improve the wellbeing of all.”
“HUAWEI is constantly building on its commitment to ensure outstanding customer service by putting consumers at the heart of our business. With the new Happiness Meter, we not only seek to ensure the quality of the after sales experience, but also to make sure customers always leave the HUAWEI Service Centres with a smile on their faces,” said David Wang, Country Manager of HUAWEI Consumer Business Group in the UAE.
The aim of the Happiness Meter is for Service Centres across the UAE to be able to discover customer needs and measure customer satisfaction in a new and interactive way. The Happiness Meter will unquestionably be a breakthrough for HUAWEI service history in the Middle East.
HUAWEI’s first dedicated customer service centre was opened in 2015 in Dubai and with the recent opening of the Abu Dhabi service centre, HUAWEI now has 47 dedicated customer service centres in the region.
About HUAWEI Consumer Business Group (CBG)
HUAWEI Consumer Business Group (CBG) is one of HUAWEI’s three business groups, providing a range of products including mobile phones, mobile broadband (MBB) devices and home devices. HUAWEI’s products and services are available in more than 170 countries, and are used by a third of the world’s population, ranking third in the world in mobile phone shipments in 2016.
As a leading technology company, HUAWEI invests a significant amount of its annual sales revenue to research and development efforts, and has established 16 research centres around the world. Among these facilities is the HUAWEI Aesthetics Research Centre in Paris, where French luxury brands work with HUAWEI’s engineers to align technology with future fashion trends. HUAWEI’s newest R&D centre is the Max Berek Innovation Lab in Wetzler, Germany, where HUAWEI and Leica are jointly researching technologies to improve mobile device camera and image quality. HUAWEI also has more than 10 open labs in China, Europe and other locations, where it works with more than 600 partners.
In 2016, HUAWEI ranked 72 on the Interbrand’s 2016 Best Global Brands report. The company has seen continuously risen on Interbrand’s list after it became the first mainland Chinese brand to be recognised as a ‘Best Global Brand’ in 2014.
HUAWEI CBG shares its vision with people who pursue their dreams, people who are visionary challengers, people who are proactive with a strong belief in striving to achieve their goals. HUAWEI is dedicated to bringing the latest technology to consumers and creating extraordinary experiences for people everywhere.